Summary by Boatwork
Based on 71 Google reviews
MarineMax Wrightsville Beach earns consistent praise for delivery preparation and sales follow-up, but one customer documented serious concerns about unauthorized service modifications and pricing practices.
What customers praise
Delivery crew conducts hands-on boat orientation
“He spent several hours explaining all the boat features and how to use it all”
Sales staff follow up consistently through ordering
“Dean Ashton kept us updated all the way through our 8 month new order process”
Service continuity maintained across staff turnover
“Our long-time contact left about 2 years ago and I was worried...2 years on and still getting great and timely service”
Recurring concerns
Service work performed without customer approval
“Without calling me, they went ahead and installed mismatched, larger countersunk screws”
Diagnostic and labor fees perceived as inflated
“charged a diagnostic fee and an extremely high labor rate”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.