Summary by Boatwork
Based on 89 Google reviews
MarineMax Stuart receives consistent praise for sales and parts staff responsiveness but faces repeated complaints about service department communication failures and post-sale follow-through delays.
What customers praise
Sales reps facilitate multi-year repeat purchases
“Over the past few years, Bryan has helped me with the purchase of two boats, and each time his professionalism, dedication, and customer”
Delivery staff provides detailed feature walkthroughs
“Brandon gave me detailed explanations on all the features of the boat before taking delivery. He also gave me some great boating tips.”
Parts team expedites urgent orders for customers
“Josh in the parts department, who went out of his way even for a small part, to make sure that we can get this boat on the water for Labor”
Recurring concerns
Service department fails to return calls or show up
“They do not return calls or e-mails, say they are coming out to service and never come”
Post-sale title and registration delivery delayed
“the company never sent or delivered title and registration that was paid for and promised”
Service staff refuses work on older boats then ignores
“I was told my boat is too old for them to work on it. When I mentioned I may be looking for another, all of a sudden they would call me”
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