Summary by Boatwork
Based on 30 Google reviews
MarineMax Savannah receives praise for attentive sales staff and coordinated service work, but customers report service refusals based on boat age, unfinished repair commitments, and incomplete delivery preparation.
What customers praise
Sales reps follow up after delivery without prompting
“He checked on us for weeks after delivery, just to make sure everything was going okay”
Staff coordinates multi-department work for complex service
“Leo coordinated the replacement of our transducer for a depth finder. Robbie installed the transducer. George ordered the part, and Nicole”
Recurring concerns
Refuses service on boats past 10-year threshold
“their "policy" is to "not work on any boats 10 years and older."”
Service delays and abandonment of in-progress repairs
“they took the boat in a month ago and now they are refusing to even look at the problem”
Delivery quality issues with incomplete assembly
“the seat wasn't even in place and the bottom wasn't even put on”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.