Summary by Boatwork
Based on 150 Google reviews
MarineMax Rogers receives mixed reviews, with customers praising individual sales staff responsiveness and documentation but reporting systemic issues with delivery delays, incomplete service work, and inconsistent floor service.
What customers praise
Sales reps proactively document and share boat prep progress
“I received pictures to show this when it was done”
Service team responds to issues within minutes
“his service team called within 10 minute to learn more and schedule service”
Salespeople drive extended distances for customer problems
“Dan drove an hour to my house, pulled the boat back to Rogers fixed the problem and brought it back to my house the next day”
Recurring concerns
Delivery timelines unclear and frequently delayed
“the experience has been delay after delay with no clear timeline or accountability”
Service work incomplete or requires repeated follow-up
“the excuses were made as to why what was paid for wasn't completed. In many cases we had to stay on them to do what they promised”
In-store sales staff ignore customers browsing showroom
“literally walked around for over 40min not one person said hello”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.