Summary by Boatwork
Based on 21 Google reviews
MarineMax Miami's service department shows a sharp divide: customers report rapid email response and timely repairs from select staff members, while others cite months-long delays, unresponsiveness, and warranty claim rejections.
What customers praise
Fast email response and expedited scheduling
“They were quick with email reply and got us in asap”
Responsive follow-through on service requests
“Tammy Campbell goes above and beyond to get things resolved in a timely fashion. She very reliable and responsive”
Recurring concerns
Extended service delays spanning months
“Took months and months to get my boat back every time”
Unresponsive to customer inquiries
“never answer take week to get response”
Warranty and refund disputes
“nothing was covered by warranty as promised”
Themes extracted by Boatwork from the public Google review corpus for this location. Quotes are short verbatim fragments grounded in real reviews. Refreshed daily.